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Shipping Policy​​​​

Effective date: 09 October 2026

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Each artwork is carefully prepared and securely packaged in my Pembrokeshire studio.

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UK Delivery

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Standard delivery is free to addresses in England, Scotland, Wales and Northern Ireland.

Ready-to-ship original paintings are dispatched within 7-10 working days. Delivery usually takes a further 2–5 working days after dispatch.

Orders from the 25 Minis collection are dispatched within 7-10 working days, allowing additional preparation time during a collection launch.

If you need an artwork by a particular date, please contact me before ordering. I will check whether an earlier dispatch or suitable delivery service can be arranged. A requested delivery date is not confirmed unless agreed with you in writing.

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Commissions

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Commissioned artworks have individual timescales for creation, drying, framing where applicable, and dispatch. An estimated schedule will be agreed before work begins.

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International Delivery

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Worldwide delivery is available and arranged individually. Shipping costs are calculated according to the destination, artwork dimensions, weight, packaging requirements and delivery service required. Please contact me before purchasing for a shipping quotation and estimated delivery time.

Orders to destinations within the European Union are arranged individually to ensure that applicable product-safety, packaging and recycling requirements are met. Additional preparation or processing time may occasionally be required.

Import duties, taxes and customs charges are the responsibility of the recipient. Customs procedures and local processing may occasionally cause delays outside my control.

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Tracking and Delivery

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Orders are sent using tracked delivery. The delivery service is selected according to the size, value and destination of the artwork. A signature may be required for higher-value artworks.

Tracking details will be provided once your order has been dispatched. Delivery times are estimates unless a specific date has been agreed in writing.

Please check your delivery address carefully and contact me as soon as possible if any changes are required before dispatch.

If an order is returned because the address provided was incorrect or incomplete, or because delivery or collection was unsuccessful, reasonable redelivery costs may apply.

If your order has not arrived within the estimated delivery period or the tracking has not updated, please contact me and I will investigate this with the delivery provider.

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Damaged Deliveries

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If your artwork arrives damaged, please contact me as soon as possible, ideally within 48 hours of delivery.

Please include your order number and clear photographs of:

  • the artwork;

  • the outer packaging;

  • the internal protective packaging; and

  • any visible damage to the parcel.

Please retain all original packaging until the matter has been resolved, as it may be required by the delivery provider. Reporting damage promptly helps me investigate the issue, but does not affect your statutory rights.

For any questions about shipping, please contact me at info@dariaartist.com.

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